Refund policy

Hushlite stands behind every product we sell. This policy explains your rights and the conditions under which refunds and replacements are provided. It applies to all orders and should be read alongside our Terms of Service.

Overview

We offer a 30-day money-back guarantee on all orders. You have 30 days from the date of delivery to request a refund or replacement in accordance with the conditions set out below. In most cases, items do not need to be returned.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or differs from what was ordered, you are entitled to a full refund of the product price or a free replacement, at your election. Claims must be submitted within 30 days of delivery and accompanied by photographic or video evidence of the issue. Once verified, your refund or replacement will be processed promptly. Items do not need to be returned.

Product Malfunction

Should a product cease to function due to a manufacturing defect within 30 days of delivery, you are entitled to a free replacement or a full refund of the product price upon submission of a short video demonstrating the issue. This guarantee does not extend to damage resulting from misuse, accidental damage, or normal wear after delivery.

Dissatisfaction

If a product does not meet your expectations, we encourage you to contact us so we may assist — many concerns can be resolved quickly. Where a satisfactory resolution cannot be reached within the 30-day period, a refund of the product price will be offered. Depending on the circumstances, this may be issued as a full or partial refund. Items do not need to be returned.

Refund Processing

Approved refunds are issued to the original payment method within 10 business days. Refunds apply to the product price only; original shipping charges are non-refundable, and the cost of outbound shipping may be deducted from refunds on orders that qualified for free shipping. Please note that your financial institution may require additional time to post the refund. If 15 business days have passed since approval without receipt of your refund, please contact us.

Contact

To initiate a claim, please contact us at hello@hushlite.com with your order number and any supporting photographs or video. We aim to respond to all enquiries within 24 hours.