Shipping policy
Where We Ship
We currently ship to the United States only.
Processing Time
All orders are processed within 1–2 business days of purchase. Orders placed on weekends or public holidays are processed the following business day. You will receive a tracking number by email once your order has been dispatched.
Delivery Time
Orders are delivered within 6–10 business days of dispatch. Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays and customs processing.
Shipping Costs
- Starter Kit: $9.99 flat rate
- Family Kit: Free shipping
- Bulk Saver Kit: Free shipping
Tracking
A tracking number will be emailed to you once your order ships. Please allow 24–48 hours for tracking information to update after you receive your tracking number.
Delays
While we work with reliable carriers to ensure timely delivery, Hushlite is not responsible for delays caused by shipping carriers, customs processing, or circumstances outside our control. Delivery timeframes are estimates only and are not guaranteed.
Lost or Undelivered Orders
If your order has not arrived within 20 business days of your dispatch confirmation, please contact us at hello@hushlite.com and we will investigate and resolve the issue promptly.
Contact
For any shipping enquiries, contact us at hello@hushlite.com. We typically respond within 24 hours.